Location: Various locations across Australia (Remote and Onsite opportunities available)
Type: Contract, Permanent, or Subcontractor
Summary
SovereignSourced invites skilled Application Support Specialists to join our employment register. This register connects you to exclusive opportunities across industries like technology, financial services, healthcare, and government. While registering your interest does not guarantee immediate placement, it ensures you're considered for roles that align with your skills and aspirations as they arise.
About the Role
Application Support Specialists play a critical role in ensuring the smooth operation of business-critical software systems. This role involves diagnosing and resolving technical issues, maintaining application performance, and ensuring optimal user experiences. Flexible engagement options, including contract, permanent, or subcontractor roles, provide you with the opportunity to tailor your career path.
Salary Range
Application Support Specialist salaries range from AUD 70,000 per year for junior positions to AUD 180,000 per year for senior contractor roles with expertise in large-scale enterprise environments.
Key Responsibilities
Provide technical support for software applications, diagnosing and resolving user issues.
Monitor application performance, identifying and addressing potential disruptions.
Collaborate with development and IT teams to implement updates and patches.
Document processes, resolutions, and troubleshooting steps to enhance knowledge sharing.
Assist in user training and onboarding for new applications or system upgrades.
Manage ticketing systems to track and prioritise support requests.
Ensure compliance with organisational policies and security standards.
Skills and Experience
Proven experience in an application support or IT support role.
Strong troubleshooting skills with knowledge of software applications and systems.
Familiarity with database systems such as SQL for querying and analysis.
Knowledge of ITSM frameworks like ITIL is advantageous.
Experience with ticketing systems like ServiceNow, JIRA, or Zendesk.
Strong communication and interpersonal skills to interface with users and stakeholders.
Certifications such as ITIL Foundation, Microsoft Certified: Azure Administrator, or Google Associate Cloud Engineer are beneficial.
Benefits of Joining
Access to opportunities with top-tier organisations across key sectors.
Flexible work arrangements to suit your professional and personal needs.
Competitive compensation packages reflecting your expertise.
Opportunities for skill development and career growth through exposure to diverse systems and industries.
Important Note
Joining our employment register means your application will be retained and considered for future opportunities that match your expertise. Registering does not guarantee immediate placement but ensures you're among the first to be considered for relevant roles as they arise.
